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Corporate Name Correction Fee Policy

Ticketed bookings

1. Name correction requests must be processed following the guidelines and applicable fees stated in the name correction policy.

 

Non-ticketed bookings

1. Agents are encouraged to cancel and rebook

2. On those occasions in which name correction requests must be catered, the requests must be processed following the guidelines and applicable fees stated in the name correction policy. The customer must issue the ticket immediately, with the ticket fare and applicable name correction fee being collected.

 

The above confirmation of handling name correction request for ticketed and non-ticketed bookings are added to the name correction fee policy for easy reference. Below is the version updated on 01Nov2018.

 

Criteria

  • Fee would be based on POC (Point of Commencement) instead of POS for some of the market practices.
  • On the basis of “same person”:
  • No charges for minor change -
  • Same person with name wrongly input due to typo up to 3 letters
  • Middle name addition or deletion
  • Surname and First name swapped
  • Title / gender correction
  • Charges incurred for moderate change -
  • Same person with name wrongly input due to typo of more than 3 letters
  • Name changed with proof document from government regulatory body, including but not limited to Surname changed after marriage (wef 01Jan19)Fee Level for Chargeable Cases
  • If not the “same person” - not permitted.

Country

Direct Booking

Indirect Booking

Namibia

FOC

USD30

Japan / Taiwan

USD30

Hong Kong / China / Republic of Korea / South-West Pacific / South Africa / Sri Lanka / Montenegro

FOC

USD60

South-Eastern Asia / Europe / India

USD60

 

*A lower fee will be applied in US, CA, JP and TW, primarily due to local market issues (e.g. competitiveness against OAL and cost of living standard).

  

Effective date

01Jul2018

 

Handling of ticketed bookings (Added on 01Nov2018)

Name correction requests must be processed following the guidelines and applicable fees stated above.

  

Handling of un-ticketed bookings (Added on 01Nov2018)

  • Agents are encouraged to cancel and rebook.
  • On those occasions in which name correction requests must be catered, the requests must be processed following the guidelines and applicable fees stated above. The customer must issue the ticket immediately, with the ticket fare and applicable name correction fee being collected.

 

Communication

  • GCC, ASD, CAF and CRD: Internal communication to be worked out to ensure all customer facing colleagues are aware of the change
  • S&D: CXagents.com will be updated accordingly

 

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