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EVA in Digital Pilot with AOKpass for COVID-19 Test Results

15 July, 2021

EVA Air is launching a “Passenger Health Declaration” online platform at or on the EVA mobile app and a pilot program with digital-solution-provider AOKpass and its medical partner, MedAire. With AOKpass, EVA will use a mobile device app to verify passengers’ health credentials for travel on two routes, Taipei-Los Angeles and Taipei-San Francisco. The app will streamline airport COVID-19 prevention measures and reduce unnecessary person-to-person contacts for passengers. 

Passengers can use the “Passenger Health Declaration” online platform from 48 hours to 1 hour before scheduled departure, utilizing the “Manage Your Trip” feature at EVA Air or on the EVA mobile app. The feature is designed to save time at airport check-in and minimize passenger contacts. 

The AOKpass digital verification platform was co-created by International SOS with its subsidiary medical company MedAire, the International Chamber of Commerce (ICC) and global testing, inspection and certification company SGS in a combined effort to develop a reliable and widely accepted tool for digitally verifying passengers’ Polymerase Chain Reaction (PCR) test results and vaccination status. Now, AOKpass is teaming up with EVA on the same kind of pilot program for San Francisco, Los Angeles and Taipei airports. 

“Passengers can download the AOKpass from the iPhone App Store or Google Play to their mobile devices before they go to the airport,” said EVA Air Spokesperson David Chen. “As soon as the app is installed, a passenger can use it to make a PCR test appointment or go to EVA’s COVID-19 Information Center. After the PCR test is done at the hospital, the passenger will get a QR code to save on their mobile devices. Then, the passenger can show the QR code to EVA airport staff who can scan it and quickly determine authenticity of test results. Both Taiwan and the U.S. require passengers to also have paper copies of PCR test results for additional verification airport authorities may need.” 

As more vaccinations are provided around the globe, countries are opening their borders to passengers who can provide required health information. COVID-19 vaccination credentials and PCR test results are becoming travel necessities while digital health verification platforms are the new tools of convenience. In March, EVA piloted a program with digital-solution-provider Affinidi in Singapore and Malaysia. Now, the airline is broadening access with AOKpass for Taipei flights to and from Los Angeles and San Francisco. EVA is also evaluating the best ways for connecting with global verification platforms to identify the safest, most efficient and convenient travel tools as it prepares to serve the post-pandemic aviation market. 

EVA upholds rigorous standards for COVID-19 prevention measures and continually enhances and improves the efforts it employs. In addition to continually elevating cabin cleanness, it provides personal hygiene kits. It also makes every effort to optimize ground operations by encouraging passengers to self check-in, re-engineering boarding sequences and implementing biometrics with a facial recognition boarding system. EVA will review more digital health verification platforms as they become available and examine those that best safeguard passengers’ health and safety. Airline Ratings’ recognition of EVA as one of the "World’s Top Twenty COVID-19 Compliant Airlines" with "Seven Star Certification for COVID-19 Epidemic Prevention," as well as a SafeTravels stamp certified by the World Travel & Tourism Council (WTTC) identify EVA as a member of the international safe travel reception service chain. 

About EVA Air

EVA Air is a Star Alliance member and one of only 10 SKYTRAX-rated 5-Star airlines worldwide. Travelers responding to SKYTRAX’s global survey voted EVA number one for the “World’s Cleanest Aircraft Cabins” and “Best Economy Class Airline Catering.” TripAdvisor recognized it among the “Top 10 Airlines – World” and awarded it top spots in four more categories in its annual Travelers’ Choice Awards for Airlines while Travel + Leisure readers also ranked it in the Top-10 International Airlines. The carrier was established in 1989 as Taiwan’s first privately owned international airline. It is part of the respected Evergreen Group and a sister company to global container-shipping leader Evergreen Line. It flies a fleet of more than 80 Boeing and Airbus aircraft to over 60 international destinations throughout Asia, Oceania, Europe and North America where gateways are Chicago, Houston, Los Angeles, New York, San Francisco, Seattle, Toronto and Vancouver. Travelers can learn more about EVA and schedule, book and buy tickets at

About ICC AOKpass

ICC AOKpass is co-founded by the International Chamber of Commerce (ICC) and global industry leaders in health and certification services, International SOS and SGS Group. With an extensive international network of over 80,000 accredited clinics and health providers already in place, ICC AOKpass aims to be the globally trusted digital infrastructure for international health records verification. ICC AOKpass collects no medical information from its users and applies medical, government and industry standards to ensure seamless travel through multiple jurisdictions. ICC AOKpass is the blockchain based digital health passport co-founded by the International Chamber of Commerce (ICC) and global industry leaders in health and certification services, International SOS and SGS Group. 

About MedAire

MedAire, an International SOS company, has been a partner to the aviation industry since 1985. MedAire provides fully integrated travel health and security solutions to over 150 of the world’s leading airlines and more than 4,000 private aircraft including 75% of fortune 100 companies. Integrated solutions include real-time advice and assistance, training, equipment, and professional services for crew and passengers both in and beyond the cabin. MedAire’s MedLink and Global Response Centre, handle thousands of calls a year to help crew and passengers manage medical and travel safety events in the air and on the ground with 24/7 access to emergency care doctors, nurses and aviation security specialists. For more information visit Follow at


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